1. Introduction
By receiving SMS messages from Nexus/SoHo, you agree to the following terms and conditions. This statement outlines the types of messages you will receive, your consent to receive them, and how you can manage your preferences.
2. Types of Messages You Will Receive
You will receive the following types of messages from Nexus/SoHo:
- Real-Time Customer Care: Communicate directly with our support agents for assistance, inquiries, and support needs.
- Account Notifications: Receive updates on your account status, billing statements, service changes, and important reminders.
- Security Alerts: Get notified about suspicious activities, unauthorized login attempts, password changes, and other security-related events to protect your account.
- Two-Factor Authentication (2FA): Obtain one-time passcodes via SMS for logging in or performing sensitive transactions to enhance account security.
3. Consent to Receive Messages
By receiving SMS messages, you expressly consent to Nexus/SoHo and its service providers sending you SMS messages related to the services mentioned above. This consent is not required as a condition of purchasing any goods or services.
4. Message and Data Rates
Standard message and data rates may apply based on your mobile carrier plan. Nexus/SoHo is not responsible for any charges incurred as a result of receiving SMS messages.
5. Opt-Out Instructions
You can withdraw your consent and stop receiving SMS messages at any time. To opt out:
- Reply "STOP" to any SMS message you receive from us.
- Contact Support: Reach out to our customer support team via support@nexussoho.com or +1 (844) 626-6614 for assistance with unsubscribing.
Upon opting out, you will receive a confirmation message indicating that you have been unsubscribed from SMS communications. Please note that even after opting out, you may still receive transactional or service-related messages necessary to maintain your account.
6. Privacy and Data Protection
Your privacy is important to us. Nexus/SoHo is committed to protecting your personal information and ensuring its confidentiality and security. We adhere to all applicable data protection laws, including GDPR and CCPA. Here's how we handle your data:
- Data Collection: We collect your mobile number and any additional information you provide to deliver our SMS services effectively.
- Data Usage: Your information is used solely for the purposes outlined in this statement, including customer care, account notifications, security alerts, and two-factor authentication.
- Data Sharing: We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our business, provided they agree to keep your information confidential.
- Data Security: We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
- Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this statement or as required by law.
- Your Rights: You have the right to access, correct, or delete your personal information. You can exercise these rights by contacting our support team.
For more detailed information, please refer to our full Privacy Policy, which outlines our data practices comprehensively.
7. Additional Terms
- Changes to This Statement: We may update this Opt-In Statement from time to time. Any changes will be communicated to you via SMS or email.
- Support: If you have any questions or need assistance, please contact our support team at support@nexussoho.com or +1 (844) 626-6614.
8. Confirmation of Consent
By providing us with your phone number during account setup or when making account changes, you confirm that you are the authorized user of the phone number and agree to receive SMS messages from Nexus/SoHo as outlined in this statement.